Man with Van Vauxhall Terms and Conditions of Service

d) Details of access conditions at both locations, including floors, lifts, parking restrictions, and any access limitations

3.3 The price quoted is based on the information provided by you. If the actual work differs from the description given at the time of booking, we reserve the right to revise the quotation and charge for any additional time, distance, labour, or services required.

3.4 You are responsible for ensuring that any permits, parking arrangements or permissions required for loading and unloading are in place before the Services commence, unless we have explicitly agreed in writing to arrange these on your behalf.

4. Quotations and Pricing

4.1 Unless otherwise stated, all quotations are estimates based on the information supplied and are not binding if the job details change.

4.2 Quotations normally specify whether the price is calculated by the hour, by a fixed job rate, or by distance. Additional charges may apply for congestion, tolls, parking, waiting time, extra labour, or out of hours work.

4.3 We reserve the right to adjust our rates from time to time. Any change in our standard rates will not affect a confirmed booking for which a fixed quotation has already been agreed, unless the job specification is altered.

5. Payments

5.1 Unless agreed otherwise in advance, payment is due on completion of the Services on the day of the move.

5.2 We may request a deposit or full prepayment at the time of booking. Any required deposit will be communicated before the booking is confirmed.

5.3 Accepted payment methods and any specific payment procedures will be confirmed during the booking process. The Client is responsible for ensuring that the agreed payment method is valid and that sufficient funds are available.

5.4 If payment is not made when due, we reserve the right to:

a) Suspend or cancel any further Services

b) Charge reasonable interest on overdue sums until payment is received in full

c) Retain possession of Items in our Vehicle or storage until all outstanding amounts are settled

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 We may apply the following cancellation charges:

a) Cancellation more than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or transferred to a new date at our discretion.

b) Cancellation between 24 and 72 hours before the scheduled start time: we may retain a reasonable proportion of any deposit to cover administrative and scheduling costs.

c) Cancellation less than 24 hours before the scheduled start time, or failure to be present at the agreed time and place: up to 100 per cent of the estimated or minimum charge may be payable.

6.3 If you wish to change the date, time, or scope of the Services, we will make reasonable efforts to accommodate your request, but this cannot be guaranteed and may be treated as a cancellation and new booking where appropriate.

6.4 We reserve the right to cancel or postpone the Services in the event of circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accidents, road closures, illness, or other operational issues. In such cases, we will seek to reschedule the Services at the earliest reasonable opportunity. Our liability in these circumstances is limited to the return of any prepayments made for Services not yet provided.

7. Client Responsibilities

7.1 You are responsible for:

a) Properly packing and securing your Items, unless you have explicitly arranged for us to provide packing services

b) Ensuring that all fragile, valuable or delicate Items are clearly identified and suitably protected

c) Ensuring that Items are safe to handle and free from infestation, contamination or hazardous substances

d) Providing clear instructions and being present or represented at the collection and delivery locations during the agreed times

e) Ensuring that there is suitable access for the Vehicle and that all stairways, lifts and corridors are available and free from obstruction

7.2 You must not request us to transport any Items that are illegal, dangerous, explosive, corrosive, highly flammable, perishable (unless otherwise agreed), or which are prohibited under applicable laws or regulations.

8. Excluded Items and Special Risks

8.1 We do not accept responsibility for loss of or damage to the following types of Items, unless we have expressly agreed in writing to handle them:

a) Jewellery, precious metals, watches, cash or other currency

b) Antiques, artwork, collectibles, or Items of exceptional value

c) Important documents, deeds, bonds, securities or data

d) Perishable goods, plants or animals

8.2 If you include such Items without our prior written agreement, you do so at your own risk, and our liability for any loss or damage will be excluded to the fullest extent permitted by law.

9. Liability and Limits

9.1 We will exercise reasonable care and skill in the handling, loading, transport and unloading of your Items.

9.2 Our liability for loss of or damage to Items is limited to direct physical loss or damage arising from our negligence while the Items are in our care and control.

9.3 Unless otherwise agreed in writing, our total liability for any one incident, or series of connected incidents, shall not exceed a reasonable amount having regard to the value of the affected Items and the price paid for the Services. We recommend that you arrange your own appropriate insurance cover for high-value Items and for the overall move.

9.4 We shall not be liable for:

a) Loss or damage arising from your failure to pack Items safely and adequately

b) Normal wear and tear, scratching, scuffing, or minor cosmetic damage inherent in moving

c) Damage to furniture or Items that were already defective, unstable, or in poor condition

d) Loss or damage caused by third parties, public authorities, or events beyond our reasonable control

e) Any indirect or consequential losses, including loss of profit, loss of data, or loss of enjoyment

9.5 We will not be responsible for damage to the property of the Client or third parties (such as walls, floors, doors, driveways or fixtures) where such damage arises from moving Items at your request in circumstances where the access is restricted, unsafe or inappropriate.

10. Claims and Complaints

10.1 You should inspect your Items and the property at both the collection and delivery locations as soon as reasonably possible after completion of the Services.

10.2 Any claim for loss of or damage to Items, or for damage to property, must be notified to us in writing within a reasonable period after the completion of the Services, providing full details of the alleged loss or damage.

10.3 We may request evidence of loss or damage, including photographs, descriptions of the Items, and proof of value. You agree to cooperate with any reasonable investigation we carry out.

10.4 We will review all complaints and claims fairly and in good faith. Where we accept responsibility, we may at our discretion repair, replace or compensate for the Item, subject to the limitations set out in these Terms and Conditions.

11. Waste Regulations and Disposal

11.1 We operate in accordance with applicable UK waste and environmental regulations.

11.2 We are not a general rubbish removal service and will only transport waste or items for disposal by prior agreement.

11.3 Where we agree to remove and dispose of unwanted Items, we will take them only to authorised facilities or centres. Additional charges may apply for disposal, which will be discussed with you in advance where possible.

11.4 You must not request the disposal of hazardous or controlled waste through our Services. This includes, without limitation, chemicals, solvents, asbestos, medical waste, gas bottles, fuel, oils, and any items classified as hazardous under UK law.

11.5 If prohibited or hazardous materials are discovered among your Items, we may refuse to transport them, return them to you, or arrange for specialist disposal at your cost, and we may report such matters to the relevant authorities where required by law.

12. Access, Parking and Delays

12.1 You are responsible for ensuring that there is suitable and lawful parking for the Vehicle at both the collection and delivery addresses.

12.2 Any parking charges, penalties or fines incurred as a result of insufficient or incorrect information provided by you may be added to your final bill.

12.3 We are not liable for delays arising from circumstances beyond our reasonable control, including traffic conditions, roadworks, accidents or delays in obtaining access to the property.

12.4 If delays occur due to factors within your control, such as lack of preparedness, missing keys or unavailable access, we reserve the right to charge for waiting time at our standard hourly rates.

13. Insurance

13.1 We maintain appropriate business cover relevant to the operation of a removal and man and van service. Details of cover can be provided on request.

13.2 Our insurance does not replace your own contents or business insurance. You remain responsible for ensuring that your Items are adequately insured for transit and handling, especially if they are of high value.

14. Data Protection and Privacy

14.1 We collect and use personal data such as your name, address and contact details solely for the purpose of providing and managing the Services.

14.2 We will handle your personal data in accordance with applicable data protection laws and will not sell your information to third parties.

14.3 We may share your information with third parties where this is necessary for the performance of the Services or where required by law.

15. Termination

15.1 We may terminate the Contract or suspend Services with immediate effect if:

a) You fail to pay any amount due when required

b) You act in an abusive, threatening or unlawful manner towards our staff

c) You request us to undertake illegal or unsafe activities

15.2 On termination, you will remain liable to pay for any Services already provided and for any costs incurred as a result of the termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the Services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.

17.3 Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of that right or provision.

17.4 These Terms and Conditions apply to all Services unless expressly varied by a written agreement signed by us.

By booking or using Man with Van Vauxhall, you confirm that you have read, understood and agreed to these Terms and Conditions.